Privacy Policy

TENOO respects your privacy and is committed to protecting the personal information you share with us through our website and ordering channels.

This Privacy Policy explains what information we may collect, how we use it and how we handle it when you interact with TENOO.

When you contact TENOO, place an order or submit an enquiry, we may receive information such as your name, phone number, email address, delivery address and order-related details.

We may also receive information that you voluntarily provide when communicating with us through WhatsApp, email or other contact channels.

Depending on how you use our website, we may also receive technical information such as device, browser, IP address and website usage information through cookies or similar technologies.

We may use the information you provide to respond to enquiries, process and manage orders, process payments where applicable, arrange delivery, provide customer support and communicate with you about your order or request.

We may also use information to improve our website, products and customer experience.

TENOO may use third-party services such as WhatsApp, website hosting, analytics and other service providers to support communication, website operation and customer service.

When you interact with these services, your information may also be subject to the privacy policies and terms of those respective service providers.

Our website may use analytics technologies to understand website usage and improve performance and user experience.

These technologies may collect information such as pages visited, device or browser information and general website usage patterns. They are not intended to collect sensitive personal information.

TENOO takes reasonable measures to protect the information provided to us against unauthorised access, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

TENOO does not sell your personal information.

We may share relevant information with service providers or business partners where necessary to fulfil an order, arrange delivery, provide website services or respond to your request.

Information may also be disclosed where required by applicable law or lawful authorities.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, business records and applicable legal or regulatory requirements.

You may contact TENOO to request access to, correction or updating of your personal information, or other requests relating to your personal data, subject to applicable law.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You may also contact us regarding any privacy-related grievance or concern.

TENOO’s website is intended for general use and is not specifically directed at children for the purpose of collecting personal information.

Parents or guardians should supervise children when they use online services and should avoid providing personal information on their behalf unless necessary.

TENOO may update this Privacy Policy from time to time to reflect changes in our services, practices or applicable requirements.

Any updated version will be published on this page.

If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact TENOO.